Subject:
Specific user not getting a workflow notification in system or email for any
transaction.
Solution:
Step 1: Run following query for specific username.
Sql Query:
select name, notification_preference
from apps.wf_users
where notification_preference = 'DISABLED'
and status = 'ACTIVE'
and name='2346';
-
Current user account
notification preference is disabled required to enable.
Step2: Required to enable User account notification preference.
Step3: Login with Specific User Account.
Step4: Click on Preference link.
Step5: The bottom part of the window ensure that their
notification preference is set appropriately.
Step6: Required to set Email Style= ‘HTML mail with Attachments’ and click on the Apply button.
-
Now in future this user
will get notification & attachment after enable those preference settings.
-
If you check this user
details using the same query, now it will not found in the query list.